Residential · Specifications
Residential technical specifications.
How the access network is built, how your connection is handed off, what is included with each plan, and where the advertised rate meets protocol overhead.
Service
- Data allowance
- Unlimited. No cap, no overage, no throttling tier.
- Term
- Month to month. No early termination fee.
By plan. Scroll sideways to see all four.
| Specification | 1 Gig | 10 Gig | 25 Gig | 100 Gig |
|---|---|---|---|---|
| Download and upload | 1 / 1 Gbps | 10 / 10 Gbps | 25 / 25 Gbps | 100 / 100 Gbps |
| Installation | Free at eligible addresses, any drop length | Free at eligible addresses, any drop length | $299 one time | $999 one time |
- Download and upload: Symmetrical. This is the capacity of the connection, not a guaranteed end-to-end internet rate.
- Installation: No distance cap, no long-drop surcharge and no clawback if you cancel.
Access network
How the connection physically reaches the property, and where our responsibility ends.
- Access architecture
- Dedicated point-to-point fiber from a serving edge facility to the property.Not a shared passive optical split. Upstream capacity beyond the access fiber is still shared.
- Optical handoff
- BiDi optics: one strand carrying both directions.Which transceivers we support on a customer-owned router depends on the specific route, so we confirm compatibility for your address rather than publishing a general list.
- Demarcation
- We terminate at a demarcation point on the property. Your network beyond it is yours to design and run.Equipment we lease you stays our property wherever it sits, and a router you bought from us is supported by us even though it is past the demarcation. Ownership follows the equipment schedule, not the wall.
Addressing
- Dynamic IPv4 behaviour
- Assigned by DHCP where no static address applies.A public address, not carrier-grade NAT. We do not put subscribers behind shared address translation on any tier. Lease duration and how often an address changes are still being set.
- IPv6
- A stable /48 per subscriber, delivered by DHCPv6 prefix delegation.Stable means the prefix stays yours between sessions, so you can address your own subnets and keep firewall rules that reference them.
By plan. Scroll sideways to see all four.
| Specification | 1 Gig | 10 Gig | 25 Gig | 100 Gig |
|---|---|---|---|---|
| Static public IPv4 | Not offered | One, included with the router package | One, included with the plan | One, included with the plan |
- Static public IPv4: There is never a separate static IP charge in addition to the package.
Equipment
- Service optics
- The optics that carry your service are ours, whichever router you use.They are listed separately from a router you bought, and they come back with the other provider-owned equipment when service ends.
By plan. Scroll sideways to see all four.
| Specification | 1 Gig | 10 Gig | 25 Gig | 100 Gig |
|---|---|---|---|---|
| Bring your own router | Not offered; the included router delivers the service | Available | Available | Available |
| Equipment we supply | Zyxel EE6601-00, provider-owned and returned when service ends | Zyxel EE6601-00 with the optional router package | MikroTik CCR2004-1G-12S+2XS, $749 to buy | MikroTik CCR2216-1G-12XS-2XQ, $2,999 to buy |
- Equipment we supply: Routers we sell are configured and tested before they ship and carry the manufacturer warranty for that model. Wi-Fi access points, additional LAN optics, network cards and switches are separate and quoted before any work happens.
Use of the connection
- Inbound connections
- Servers, VPNs, home labs and inbound connections are supported. We do not routinely block inbound or outbound ports.Your own router's firewall still decides what is reachable. We can take a proportionate, targeted action against a specific security threat or a legal requirement — that is not a general port block or a hidden cap, and the acceptable-use policy says so.
- What we support
- The fiber, the demarcation point, and equipment we supplied. Your own router, Wi-Fi and LAN are yours to run.We will help you interpret a wired test result either way.
Why a speed test reads lower
Where the rest of the gigabit goes
The advertised rate is the Ethernet service rate. Some of every packet is header rather than payload, so the useful throughput ceiling sits a little below the line rate — about 94.9% of it under ordinary conditions.
| Plan | Service rate | Calculated payload ceiling, each direction |
|---|---|---|
| 1 Gig | 1 Gbps symmetrical Ethernet service | 949 Mbps |
| 10 Gig | 10 Gbps symmetrical Ethernet service | 9,493 Mbps |
| 25 Gig | 25 Gbps symmetrical Ethernet service | 23,732 Mbps |
| 100 Gig | 100 Gbps symmetrical Ethernet service | 94,928 Mbps |
Calculated, not measured. Assumes decimal bits per second, a 1500-byte MTU, IPv4 and TCP without options, full-size frames, no VLAN tag or encapsulation, no packet loss, and endpoints fast enough to keep up. IPv6 headers, TCP options, VLANs, tunnelling, mixed packet sizes and your own equipment all change the result.
Latency
Design target: under 5 ms round-trip to our serving edge. That is the trip to our edge, not to a destination on the internet. What you measure to a particular server depends on the route beyond us and on the server itself.
Measuring it
How to test the connection properly
A number means something when it is measured the right way. Here is how to get one, where the bottleneck usually is, and what to send us if it looks wrong.
Test wired, not over Wi-Fi
Plug straight into the router with a cable. Wi-Fi is a shared radio medium and will rarely show the full figure, especially at 10 Gig and above.
Your port speed is not your internet speed
A 10 Gigabit network port, and the rate your Wi-Fi client reports, are both descriptions of a local link. Neither is a measurement of what you can move across the internet.
One connection rarely fills a fast link
A single download is limited by the far end and by TCP behaviour over distance. Multiple parallel streams to a nearby, well-connected test server give a fairer picture at these speeds.
Where the bottleneck usually is
At 25 and 100 Gig the computer, its network adapter, its storage or the cabling can be the limit rather than the fiber. We will look at a result with you rather than assume which it is.
If a wired test comes back well below what you expect, send it to support with the details and we will look at it with you. We will not tell you a number is fine because the port negotiated at the right rate.